Real problems. Real solutions. Real results. Here's how I've helped businesses navigate growth challenges.
How I systematically built a customer experience program that achieved a 94 NPS score, 500+ five-star reviews, and 75% repeat visit rate, in an industry where customers expect to be disappointed.
94 NPS score sustained over 8 years (industry average ~30)
500+ five-star reviews
75% of customers visited at least twice
Customer review: 'Better service than a 5-star hotel concierge'
How I applied platform thinking to the auto repair industry, building a capacity-on-demand model that served everyone from DIY customers to Uber, Rivian, and Google.
Scaled to $2M+ annual revenue
Achieved 94 NPS score (industry average ~30)
Enterprise clients including Uber, Rivian, Google, and global vehicle manufacturers
Expanded to 2 locations, 17 bays
How I turned a space rental request into a consulting engagement that cut Uber's per-driver onboarding cost by 98% and built a scalable inspection system processing 600 drivers per week.
Reduced per-driver cost from ~$500 to ~$8 (98% reduction)
Increased throughput to 10 drivers per hour per technician
Processed ~600 drivers per week at peak efficiency
Built transferable system designed to scale to new locations